Privacy Policy
Effective Date: June 15, 2025
Last Updated: June 15, 2025
Legal Center
Important information
about our terms and policies
Mystical Rose Care (“we”, “our”, “us”) is committed to safeguarding the privacy, confidentiality, and security of personal information entrusted to us by our clients, their families, and our employees. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Scope of This Policy
This Privacy Policy applies to all personal information collected, used, or disclosed by Mystical Rose Care in the course of providing senior care, home support, personal care services, and related services in Alberta. It applies to personal information about our clients, their family members, employees, contractors, suppliers, and others we interact with during our operations.
2. Definition of Personal Information
Under PIPA, “personal information” means information about an identifiable individual. This may include:
- - Name, Address, Phone Number, Email Address
- - Date of birth
- - Health Information
- - Medical History
- - Emergency Contact Details
- - Payment and Billing Information
- - Employment Information (For Staff)
3. Collection of Personal Information
We collect personal information directly from individuals or from authorized representatives such as family members, legal guardians, healthcare providers, or government agencies. We collect only the information necessary to:
- - Deliver safe and appropriate care services
- - Meet legal and regulatory requirements
- - Communicate with clients and family members
- - Manage billing, payments, and insurance matters
- - Recruit, train, and manage employees and contractors
We collect information through:
- - Service applications and intake forms
- - Direct communication (phone, email, in-person)
- - Medical or healthcare assessments
- - Government or insurance referrals
4. Use of Personal Information
We use personal information solely for the purposes stated at the time of collection or as otherwise permitted by law. These purposes include:
- - Planning, coordinating, and delivering care services
- - Monitoring care and adapting care plans as needed
- - Communicating with healthcare providers and family members
- - Managing financial transactions and insurance billing
- - Hiring and managing employees or contractors
- - Meeting regulatory, legal, and reporting obligations
We will not use personal information for purposes unrelated to the services we provide without obtaining consent, unless otherwise required or permitted by law.
5. Consent
We obtain consent to collect, use, and disclose personal information, except where otherwise permitted by law. Consent may be expressed (written or verbal) or implied based on the context of the interaction.
Individuals have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
6. Disclosure of Personal Information
We may disclose personal information to:
- - Family members or authorized representatives (with consent)
- - Healthcare providers directly involved in care
- - Government or funding agencies as required
- - Insurance companies (for claims or reimbursement)
- - Regulatory authorities as required by law
- - Professional advisors (legal, accounting, compliance)
- - Service providers who assist us in delivering care (subject to confidentiality agreements)
We do not sell, rent, or trade personal information to third parties for marketing or commercial purposes.
7. Safeguarding Personal Information
We take reasonable security measures to protect personal information from unauthorized access, use, disclosure, or loss. These measures include:
- - Secure physical storage of paper records
- - Password-protected electronic systems
- - Limited access to information based on staff roles
- - Confidentiality agreements with employees and contractors
- - Regular staff training on privacy and security protocols
While we take reasonable steps to protect personal information, no method of transmission or storage is entirely secure. We continually review and update our practices to enhance data protection.
8. Retention of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, or to resolve any disputes. Once information is no longer required, it is securely destroyed or anonymized.
9. Access to Personal Information
Individuals have the right to access and request correction of their personal information held by us, subject to limited exceptions under PIPA.
To request access or correction, please contact our Privacy Officer (see contact information below). We will respond to requests within a reasonable timeframe, usually within 45 days.
10. Breach Notification
In the event of a privacy breach involving personal information, we will take immediate steps to contain the breach, assess the potential harm, and notify affected individuals and the Alberta Office of the Information and Privacy Commissioner, as required by PIPA.
11. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these external sites. We encourage users to review the privacy policies of third-party websites before providing any personal information.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this Policy regularly.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Privacy Officer
Mystical Rose Care
[Insert Business Address]
[Insert Phone Number]
info@mysticalrosecare.com
By using our services, you acknowledge and accept the terms of this Privacy Policy.
